Overview. They are a disgusting corporation!! You all are Rock StarsSheena. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. How to write a complaint about Kay Jewelers? (Trade-ins are not accepted at kay.com. A link has directed you to this review. I am beyond delighted!! This is the worst company to order Jewelry through. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. She was diligent on researching the best options for me. That ring is worth 3x that amount now, and $600 for it is unacceptable. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Very disappointed with kay, bought a man watch and the band was to small. Kay Jewelers should not pressure and make their customers feel uncomfortable. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. It can help you save $200 OFF on your orders. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. A diamond's value is determined by its carat weight, color, cut and clarity. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? We encountered an issue signing you up. Not a phone call. Two REAL jewelers have stated that it in fact can be repaired. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Its location on this page may change next time you visit. I would like to write a letter to your corporate offices. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Recently my boyfriend lost his mother and inherited her belongings. 2020 for repair. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Kay Jewelers P.O. color: #515666; What is the customer service policy at kay.com? You can find contact details for Kay Jewelers above. Thank u so much Sonya u deserve a raise! Sign in to add more and ensure your Favorites will be available on all your devices. If you select a size other than the standard ring size shown, service may be required to adjust it. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Great Staff and very pleasent and helpful. Service 10. Also to let employees know they should not ask personal questions like their social. Desired outcome: I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. With our free tools, you can check out the . Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. My account is [protected] if you have any questions or need to search the account. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. I called customer care and no one called back. Excellent Service. Sign up to receive our free weekly newsletter. Im friends with the manager and she lied to me as well. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Have a 4k ring that was defective. This will surely increase the credibility of your complaint. 5. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Second pair one earring was broken. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. That's a $1360 difference. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Will I have to pay shipping charges if I request in-store pick up? I never heard back. There can be some limitations, so pay attention. Cancelled order and full refund because it was within a half hour of purchase. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Learn More. (Engraving is not available on kay.com.) Custom designed jewelry is not returnable. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Call KAY Jewelers customer support team and get help with any problems. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Kay Jewelers does not sell conflict diamonds. Kay Jewelers has resolved 87 complaints. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. A special ordered item is created upon request. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Score 2.3. Kay Jewelers does not provide customer service by email, but does provide it by phone. This situation became the most unprofessional experience of our lives! Purchased a Diamond ring 6 months ago & the center Diamond fell out. *Exchanges are not accepted at kay.com. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Budapest. I will have to take legal action to resolve my claim. KAY Jewelers Accounts are issued by Comenity Bank. A company you know and trust. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. A ring valued at $599. I bought 2 rings from kay. Desired outcome: Submit a complaint and get your issue resolved. Get questions answered and resume your conversations easily! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We tell them why were there, and they start looking up our account. ForLocations, The World's Best For Customer Service Info. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 was even willing to spend more & trade up, with a warranty purchase. Top of the Page, What determines the price of a diamond? To my surprise she worked it out so that I got a beautiful NEW RING. Fix for a reasonable amount. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I suggest you find a better place to buy your Jewelry if you want good service. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Both gifts from my husband were purchased at this store and I had the receipt. I called her desperate to find a band for my wife that was getting discontinued. The size was incorrect! Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Sunday: 10 AM 9 PM ET. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { The eligible items for the discount range a lot. Enter Street Address, City, State or Zip Code. Customer Service Number: 1-800-527-8029. I had read all the reviews after purchasing, and got really worried. See reviews below to learn more or submit your own review. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. -webkit-transition: all 0.5s ease; } How do you tell someone this? The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Connie called me and said she was working something out. .left-navigation .nav-link a:hover, The package was never opened by anyone and came back only a couple days after being shipped. Unsubscribe easily. If requested, can I have my merchandise gift wrapped at the store? I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. This will surely increase the credibility of your complaint. Their telephone number is (845) 564-2205. Shop the latest and enjoy express delivery and free returns today. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom.